Founder

Arif Shaikh

Senior Business Development, Sales & Operations Professional · AI Automation & Growth Strategy

Mumbai, India · +91 99204 63678 · fingrtipsolutions@gmail.com

16+ years leading sales, ops, and recovery teams — now building AI systems that never miss a lead.

Senior professional with 16+ years across business development, inside sales, recovery operations, customer service, and operations management in BPO, IT services, retail, and enterprise environments. Proven track record leading teams, driving revenue, improving conversion, managing collections, and optimizing processes. Today: Business Consultant & AI Automation Strategist at Fingrtip — helping businesses implement AI chatbots, voice agents, and automation so sales and ops scale without adding headcount chaos.

I don’t sell AI as a gimmick. I spent 16 years in sales floors, recovery, and multi-store ops — then productized what those teams actually need: faster lead response, cleaner handoffs, and systems that work while humans close.

Why Fingrtip exists

After leading inside sales and operations at an Apple Premium Reseller (Unicorn), coordinating enterprise processes at TCS, and running recovery and BPO floors, one pattern never changes: revenue dies when response is slow and handoffs are messy. Fingrtip packages that reality into an AI Business OS — Meta leads, voice agents, chatbots, CRM routing, SEO, and content — sold as Foundation, Accelerator, and Command.

Core mechanism: Free Growth Check (site tool + 20-min review call) finds where enquiries die → we install capture + WhatsApp/voice + CRM → Command retainer compounds results monthly. Stop losing sales to slow replies.

Core skills

Business development & revenue growth
Inside sales & calling-team leadership
Operations & process management
Recovery & collections
Customer experience & escalations
Hiring, training & performance management
AI automation, chatbots & voice agents
CRM, reporting & workflow optimization

Experience

Business Consultant & AI Automation Strategist

Fingrtip·Jan 2025 – Present

→ Consulting businesses on AI-led automation: chatbots, voice agents, and workflow systems.
→ Improving lead handling, engagement, and response times with AI-driven capture and routing.
→ Advising founders and leadership on digital transformation, automation strategy, and growth enablement.

Sales Head & Operations Manager

Unicorn (Apple Premium Reseller)·Nov 2021 – Jan 2025

→ Led inside sales and calling-team operations for Apple products and accessories.
→ Owned sales targets, daily performance tracking, and conversion optimization.
→ Coordinated operations across stores, inventory, service centers, and logistics.
→ Trained and coached sales executives to improve closure rates and customer satisfaction.

Business Development & Customer Success Manager

Fashion Hanger·May 2019 – Feb 2021

→ Customer acquisition, onboarding, and retention for e-commerce and B2B clients.
→ Partnered with ops and logistics for fulfillment reliability.
→ Primary contact for escalations and service improvements.

Senior Project Coordinator & Technical Support

Powerweave·Mar 2021 – Aug 2021

→ Coordinated clients, stakeholders, and technical teams for on-time delivery.
→ Supported continuity and SLA adherence.

Senior Process Associate

Tata Consultancy Services (TCS)·May 2013 – Mar 2019

→ Enterprise back-office processes under strict SLAs and quality benchmarks.
→ Reporting, documentation, and quality audits for client operations.

Recovery Specialist

Altisource·Feb 2011 – Jan 2013

→ Recovery of bad debts and delinquent accounts for US financial portfolios.
→ Negotiated settlements and payment plans within compliance and controls.

Team Leader / Quality Analyst / CSE

Andromeda Marketing Pvt. Ltd.·Dec 2007 – Oct 2010

→ Progressed from CSE to QA to Team Leader.
→ Team performance, call monitoring, coaching, and escalation handling.

Work with Arif / Fingrtip

Book an AI Visibility Audit — WhatsApp or form.

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